Shipping policy

Shipping & Delivery

By placing an order with HoloX, you agree to the terms outlined in this Shipping Policy. It is the customer’s responsibility to read and understand these terms prior to purchase.

Order Processing Time 

(All orders are processed within 1–3 business days (excluding weekends and holidays).

  • Processing time is separate from shipping time and does not include the time your package is in transit.

  • Orders may be held or reviewed for fraud prevention or verification before being released for shipment.

Shipping Methods & Estimated Transit Times

Once your order has completed processing, the following estimated transit times apply:

  • Priority Shipping: 2–4 business days

  • Express Shipping: 3–5 business days

These timeframes are estimates provided by third-party carriers, not guarantees. Delivery times may be affected by weather, carrier backlogs, customs delays, operational issues, or other circumstances outside of HoloX’s control.

Control of Shipment & Supplier Responsibility

Once your order has been processed and handed over to our supplier and/or third-party carrier, HoloX no longer has physical possession or direct control over the package or its final delivery timeline.

At this stage:

  • The carrier is responsible for transit and delivery

  • HoloX is limited to tracking support and communication assistance

  • Delays caused by the supplier, warehouse, or carrier do not constitute grounds for a chargeback or dispute

Shipping Rates

Shipping fees are displayed and accepted at checkout based on your location and selected shipping method. All shipping fees are non-refundable once an order has been processed.

Order Tracking

Once your order ships, tracking information will be provided.

If you do not receive tracking within 5 business days, you must contact us through our website to request an update. Failure to do so within a reasonable timeframe does not invalidate your order.

Delivered Packages (No Refund Policy)

If tracking confirms your order as “Delivered”, HoloX considers the order fulfilled.

HoloX is not responsible for:

  • Stolen packages

  • Porch theft

  • Misdelivered packages marked as delivered

  • Lost packages after delivery confirmation

  • Packages delivered to apartment mailrooms, front desks, or shared mail areas

If your tracking shows “Delivered” but you did not receive your package, you must contact the carrier directly.

Lost or Delayed Packages in Transit

If your package is lost before delivery confirmation, you must contact us through our website. We will assist with an investigation through the carrier or supplier.

Resolution may include:

  • A replacement shipment at our discretion, or

  • Store credit

Refunds are not guaranteed for packages lost in transit and are reviewed on a case-by-case basis.

Incorrect or Incomplete Address

You are responsible for providing an accurate shipping address.

If your package is returned due to:

  • Incorrect address

  • Incomplete address

  • No apartment/unit number

  • Refused delivery

You may be required to pay a reshipment fee before the order is resent. HoloX is not liable for delays or losses caused by incorrect customer information.

Order Changes & Cancellations (Strict Policy)

You may request a change or cancellation within 12 hours of placing your order by contacting us through our website.

After 12 hours:

  • The order is considered in processing

  • Changes or cancellations may not be possible

  • No refunds are guaranteed once an order has entered fulfillment

Chargebacks & Disputes

By purchasing from HoloX, you agree to contact us through our website before initiating any chargeback or payment dispute.

Filing a chargeback without first attempting resolution may result in:

  • Loss of eligibility for refunds or replacements

  • Permanent ban from future purchases

  • Additional fees where applicable

Contact Us

For any questions regarding shipping or your order, please contact us through our website at holoxstore.com.